Frequently Asked Questions
// Product FAQ
Is VSF AV Software compatible with my operating system?
VSF AV Software is compatible with major operating systems including Windows, macOS, and Android. Always check our website for the latest compatibility updates.
How do I manage my subscription?
You can manage your subscription through your account dashboard, where you can upgrade, renew, or cancel your plan easily.
What is your refund policy?
We offer a 30-day money-back guarantee. If you are not satisfied with our product, you can request a full refund within 30 days of purchase.
What features does VSF AV Software offer?
Our software includes manual and quick scanning, automatic updates, quarantine capabilities, and customizable scan scheduling to meet your security needs.
How do I set up VSF AV Software?
Setting up VSF AV Software is simple. Download the installer, follow the on-screen instructions, and you’ll be protected in minutes.
// Support & Billing
How do I request a refund or return?
You have 30 days from purchase to request a refund. Email support@vsfavsoftware.com or call (877) 872-9983 and we'll process it within 1-3 business days. For full details, visit our Refund Policy.
What will appear on my credit card or bank statement?
Your charge will appear as VSF AV Software or a similar descriptor. If you don't recognize a charge, contact us at (877) 872-9983 before disputing -- we can look it up quickly.
How do I receive my license key?
Your license key is delivered via email immediately after your purchase is processed -- usually within minutes. Check your spam folder if you don't see it. You can also contact us at support@vsfavsoftware.com if you need it resent.
How do I activate my software?
Download the installer from the link in your order confirmation email. Run the installer, then enter your license key when prompted. Activation requires an internet connection. If you need help, our support team is available via email or phone.
How many devices can I install on?
The number of devices depends on the plan you purchased. Check your order confirmation for details. If you need to cover additional devices, you can purchase additional licenses or upgrade to a higher-tier plan.
Does my license auto-renew?
No. All purchases are one-time, non-recurring transactions. There is no subscription or auto-renewal. When your license period expires, you may choose to renew at that time.
I have a billing problem -- what should I do?
Please contact us first at (877) 872-9983 or support@vsfavsoftware.com. Most issues resolve within 1-3 business days -- much faster than a bank dispute. See our Before You Dispute page for more info.
Can I cancel my order?
If your license key has not yet been delivered, contact us immediately. Email support@vsfavsoftware.com or call (877) 872-9983. If already delivered, you can still request a refund within 30 days per our Return Policy.